Frequently Asked Questions

Everything you need to know about your CARZENY shopping experience

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Portal to start your process and receive a prepaid shipping label.

How do I find my correct size?

Each product page features a detailed 'Size Guide' button. We provide measurements in both inches and centimeters to ensure you find the perfect fit for your body type.

What payment methods do you accept?

CARZENY accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to our tracking page. You can also monitor your status by logging into your CARZENY account.

Are your materials sustainably sourced?

We are committed to ethical fashion. Over 60% of our current collection is made from organic cotton or recycled polyester, and we vet all our manufacturing partners for fair labor practices.